With 2020 wrapping up one of the most unique years in history, we look ahead to 2021 and see how events of the past will shape our upcoming year. The tumultuous nature of 2020 has disrupted many industries, including staffing where the object of attention has always been the people. Here we take a brief look at some anticipated staffing trends for 2021 and see how things will affect the staffing industry.
A Digital Hiring Process
With social restrictions placed around the world, the traditional in-person interview process begins to fade away. Staffing agencies are now conducting many interviews in an online format through either video or phone. The one-on-one subtleties such as body language and other social cues can either be a blessing for some of hide warning signs for recruiters. Either way, those seeking work and HR professionals will need to adapt to changing circumstances and get a better grasp of how to succeed in the hiring process.
AI and Automation
Going along with a digital hiring process, we are now seeing a further need to automate processes in the staffing field to streamline recruiting and hiring processes. The implementation of software and customized AI for these tasks allow for better integration in the workplace. For instance, the use of AI and automation can help staffing agencies with their screening processes and better organize their pool of workers. Knowing the specific skills and experience of each person can help with dispatching and workflows to get people to their sites in timely manners. With some of this out of the way, the focus can shift towards human-centric engagements to drive revenue.
Remote Work Capabilities
Before COVID-19, many agencies operated remotely, but remote adoption was not quite widespread throughout the industry. The pandemic necessitated remote recruiting and the use of remote technology for dispatchers and staff. While many blue collar, physical work cannot be done remotely, the trends for employers in administrative and office lines of work continue to rise as they seek capable staff to fill in gaps.
A challenge does stem from this as many agencies focus much work on blue collar industries. As such, those seeking work have may find it difficult to keep with developing different skills and technological capabilities to find more suitable work. We also do not believe that remote work will go away when things settle down either. Many staffing professionals expect remote work is here to stay.
Diversity, Equity, and Inclusion
In 2020 a global spotlight shone brightly on inequality and inequity in society. As a result, many businesses have taken steps to address diversity, equity, and inclusion in their practices to address these challenges that may arise. Morally, it seems like an obvious decision, but also has further benefits as well. Generally, it is better for business and for staffing agencies, the increased diversity extends well just beyond a person’s skills and experience. Diversity extends towards a generation of new workers who can showcase a new side of their creativity and skills in a multi-generational workforce.
While we think about what the future holds for the staffing industry, we remain optimistic about how these unprecedented events can push us ahead instead of backwards. At the end of the day, we cannot fully predict the outcome, but with due diligence and understanding trends we can adapt to an ever-changing environment as a staffing agency.